Enhanced hygiene measures extend to our SWE Delivery Team drivers who are required to execute contactless deliveries.
Our drivers have been instructed not to make physical contact with any customers and to maintain a safe distance. Packages will be placed on a surface indicated by the customer, the driver will then back away and allow the customer to pick up their package themselves.
All drivers have been given access to hand sanitiser with clear instructions to sanitise their hands before and after every delivery.
For those concerned about package contamination, the World Health Organisation has said the likelihood of an infected person contaminating goods is low. The WHO has also advised that the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. To assist with mitigating this risk, our delivery team have implemented the strict hygiene protocols above and encourage all customers who receive parcels to wash their hands after unpacking and discarding the box.
We ask for your understanding and patience as we heed the call of our leaders and do all we can to play our part in supplying essential goods to you, safely.